AI Revolution is Helping In ITSM?

02-Apr-2020

In today's scenario, Artificial Intelligence is a blessing in disguise as far as ITSM and IT Support Task is concerned. The utilization of Artificial intelligence is growing in the wake of the situation in today's world.

AI is a field of Computer science that deals with the formation of Intelligent machines to make work easier and to also reduce human labor. With the onset of the technological revolution, there is a surge in the need for Intelligent machines that can make work easier and smoother. 

 Artificial intelligence and machine learning have already made a space for itself as far as human lives are concerned. It has also paved the way for workplace innovation.

Three Types Of Artificial Intelligence

There are three types of artificial intelligence. The three types of Artificial intelligence are listed below:

• ML: Machine learning abbreviated as ML refers to a form of science that deals with the data patterns and suggests recommendations, ideas or decisions.
• NLP: Humans communicate with each other with the help of a natural language. Intelligent systems too, make use of a natural language for reporting, conveying and transmission of facts and data.
• VIRTUAL AGENTS FOR SELF SERVICE: data models and previous records are used by the digital assistants to give solutions and resolutions. These generate consistent user experience.

Artificial Intelligence Revolution 

All Artificial Intelligence operations are based on Data. The crux of the Artificial Intelligence revolution remains in Data mining and management. Artificial Intelligence makes use of historic and archaic data to achieve continuous improvement and enhancement.

Apart from this Data Synchronization plays a vital role in Service Desk Integration along with the extraneous marketplace applications.

Big organizations are already moving forward with numerous efforts to collect, store and manage huge amounts of data in order to make it smoother and easier for Artificial Intelligence and Machine Learning programs to comprehend and learn.

Artificial intelligence programs are constantly supervising and synchronizing the colossal amount of data in order to draw out a statistical pattern for standard Data management.

Data management refers to sorting, planning, managing, cleaning, and escalation. 

To get hands-on the right Data infrastructure is predominant.

For the easy flow of services and practices, a smooth working Business Intelligence system is of prime importance. It can act as a base for Artificial Intelligence to capture programs efficiently and can utilize it to the fullest in order to achieve a proper working IT service management.

What Needs to be Done To Survive The Artificial Intelligence Wave?

In order to get to the bottom of this, first, you need to understand the complexities attached to the data and data system. To simplify things one can look to find the answers to the questions mentioned below:

• What kind of data gets stored in the system?
• Is there any real-time data sharing in the system?
• What is the frequency of data sharing?
• What data can be derived out from the system?

If you know the answers to these, the whole concept becomes as easy as ABC.

Before getting on to the solution lets have a look at what exactly is ITSM?

IT Service Management abbreviated as ITSM, refers to the management of the flow of services from the IT service management teams to the end-users, the consumers. This contains all the activities such as designing, managing, creation, and various IT support services.

It is the crucial role of the IT team to overlook the various workplace technologies in order to achieve smooth working space for the employers which in turn generates reliable services for the end-users.

The creation and execution of IT technology followed by the enforcement of the right process build up a strong and result bearing IT service management Infrastructure.

The main focus of the IT service management is on the team, once that is achieved the focus shifts towards the achievement of providing the company with peculiar abilities and practices that can add value to the organization as a whole.

Apparently, the execution of Artificial Intelligence in the field of IT service management requires a strong base and this can be achieved by eliminating the impediments. In order to eliminate the hindrances, it is required to first know about the impediments that may cause a disruption in the process of IT service management. The same is listed below :

• Lack Of Education or Improper Education

The free flow of IT service management can only be achieved through proper knowledge and skills to work with ITSM technologies. Awareness plays a very important role in getting the hook of newer technologies to work efficiently in the organization. 

Artificial intelligence is in a metamorphic stage and hence it becomes utterly necessary to get proper knowledge so that when it comes in full bloom then services can be enjoyed rather than worrying about its complexities. 

If there is a lack of proper education among the workers then it can lead to the withdrawal from the technological aspects of Artificial intelligence. In such cases, technology becomes a bane. 

• Inconsistent Management Of Data

The inconsistent management of data always leads to poor business decisions and as a result, the organization has to suffer a lot of losses. In any Artificial intelligence ecosystem, the principal element is Data. 

Data is required to draw potential predictions and analyses for the proper functioning of systems in an organization. The volume of big data surely creates another hindrance in the careful drawing of the predictions and analysis. Not only this but the form of data that is structured and unstructured also creates a lot of problems as far as the management of data is concerned.

Consequently, companies are working towards achieving the right quality of data in order to build efficient and effective analytic systems to attain accuracy owing to the fact that data accuracy is directly proportional to result in prediction. The foretelling of results is again a prime concern in any organization that wants to deliver quality products and services to the end-users. Artificial intelligence technologies make use of data to carry out data modeling in order to produce a definite and workable solution. 

How Artificial Intelligence Aids the IT Service Management And IT Support Task?

• Enterprise Service Management

Artificial intelligence leads the way for a structured and planned set up for employees. The collection of data and the process of analysis becomes smoother and easier with Artificial Intelligence. It creates a free flow of services in an organization to achieve result bearing practices that particularly helps with the service delivery system.

• Digital Transition

A digital transformation is achieved through the coming of Artificial intelligence and technologies associated with it. A thorough optimization process is taken into consideration for bearing great results for an organization. This makes the task easy and simplified with the total involvement of all the teams associated with a single project owing to the fact that it is not restricted to IT only.

• Agile Frameworks

Artificial Intelligence demands retrieval and availability of data in huge amounts so that right and proper decisions are made to survive in competitive times. It also eliminates the time taken to reach the market along with an acceleration in the development and enhancement process.

Education Professional